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RETURNS, REFUNDS & EXCHANGES

Short version: 21 days from delivery to return or exchange, in store for free or by mail. Final Sale items, jewelry and sunglasses are not returnable.

How long you have

  • You can return an item for a refund, or exchange it, within 21 days after it is delivered. For store pickup, the 21 days start on the pickup day.
  • Holiday extension: orders placed November 1 – December 25, 2026 can be returned or exchanged until January 31, 2027.

What can be returned

  • Clothing and shoes: new, unworn and unwashed, with the original tags attached and in the original packaging.
  • Hats and bags: new and unused, with the original stickers and tags still attached.
  • Underwear and socks: only if the package is still sealed and unopened.
  • These items cannot be returned, refunded or exchanged: Final Sale items, and jewelry and sunglasses (earrings, bracelets, necklaces, rings and similar). We tell you on the product page, in your bag and at checkout before you pay.
  • We cannot accept items that are worn, washed, altered or damaged after delivery, or that have the tags removed.
  • If a non-returnable item arrives damaged, defective or wrong, we will make it right (see "Damaged, defective or wrong item").

How to start a return

  • Open your order page (the "View your order status" link in your order e-mails) and press "Start a return". Choose the items, the reason and how you will send them back. You see your estimated refund before you send the request.
  • You can also e-mail help@fashionamigos.com with the subject "RETURN (your order number)", for example "RETURN (A1B2C3D4)". Tell us which items and why.
  • We review return requests within 1 business day and e-mail you the next step. Please do not send anything before we approve your return.
  • After we approve it, please ship your return (or bring it to our store) within 7 days. We send a reminder 2 days before.

How to return by mail

  • Change-of-mind returns: you pay the return shipping. Use your own label, or choose a prepaid USPS label from us when you start your return: we e-mail it after approval, and a flat label fee is deducted from your refund ($7.99 for 1–2 light items such as T-shirts, shirts, shorts, hats and accessories; $11.99 for hoodies, jackets, pants or 3 or more items). We cannot offer our label when the fee would be as large as your refund.
  • Your own label: ship to 2414 Saviers Rd., Oxnard, CA 93033 with a tracked service, at your cost, and enter the tracking number on your order page. We need it to follow your return.
  • Please pack the items unworn and unwashed, with the original tags, in their original packaging, with a note that shows your order number.
  • If the return is our mistake or the item is defective, there is no label fee and we pay the return shipping (see "Damaged, defective or wrong item").

How to return in store

  • You can bring any online order to our store during store hours. It is free. Please bring your order number or the email from us.

Refunds

  • Refunds go back to the card you paid with. We refund the item price and the sales tax on the returned items.
  • The shipping you paid on your original order is not refunded for change-of-mind returns. It is refunded in full if the return is our mistake or the item is defective.
  • We start your refund within 3 business days after we receive your return, and e-mail you when it is done. Your bank usually posts it within 5–10 business days.
  • We do not offer store credit instead of a refund.

If a returned item does not meet our conditions

  • We check every return when it arrives and take photos. If the item is worn, washed, altered, damaged after delivery, or missing its tags, we cannot refund or exchange it.
  • We will email you with the photos and explain. You can ask us to send the item back to you (you pay the shipping), or pick it up at our store for free.
  • We hold the item for 14 days from the day of our email. After that we may donate or dispose of it.
  • In some cases we may offer a partial refund instead. You are free to decline.
  • A return is your responsibility until we receive it. Please use a tracked, insured shipping service.

Gifts

  • If you received an item as a gift, send or bring us the order number (the buyer can share it with you).
  • In our store, a gift recipient with the order number can exchange an exchangeable item for another item of equal or higher value and pay any difference.
  • Refunds are made only to the person who paid, on the original card. The buyer can request it by email. We do not give store credit.

Exchanges

  • Need a different size or color? Visit the store and we will exchange it on the spot (subject to availability), within 21 days of delivery.
  • Exchanges by mail are handled as a return plus a new order: return the item as described above and place a new order for the size or color you want. If you want us to check availability first, email us.

Damaged, defective or wrong item

  • Email help@fashionamigos.com as soon as you notice, with the subject "DAMAGED (your order number)" and a photo. For damage in shipping or a wrong item, please write within 7 days of delivery so we can file a carrier claim; we do not set a deadline for defects. We will send a prepaid return label and either ship the correct item or refund you in full, including shipping.

Changing or canceling an order

  • Your card is charged when your order ships (when we buy the shipping label). For store pickup, it is charged when you pick up your order, after we check your photo ID.
  • To change the address, size or color of an order that has not shipped, email help@fashionamigos.com with the subject "CHANGE (your order number)", for example "CHANGE (A1B2C3D4)". Tell us what to change. We cannot change an order after it ships. Please put the order number in the subject line.
  • To cancel before it ships, use the subject "CANCEL (your order number)". If we cancel before charging you, you are not charged and the hold on your card is released.
  • The pickup person named on a store pickup order cannot be changed after you order. To use a different person, cancel and place a new order.
  • If an item turns out not to be in stock, we cancel the order automatically, you are not charged and your card hold is released.

Lost packages

  • If your tracking shows no movement for several days, or it says delivered but you did not receive it, email help@fashionamigos.com with the subject "LOST PACKAGE (your order number)". We will check with the carrier and replace or refund the order if it is confirmed lost.

International

  • We currently ship and accept returns only within the United States.

Questions? Email help@fashionamigos.com. Last updated October 2026.