HOW CAN WE HELP?
Quick answers about orders, shipping, store pickup and returns. Still stuck? Email us and a real person at our Oxnard store will answer.
- Track your orderFind your order status and tracking
- Shipping & pickupRates, ship days, free store pickup
- Returns & exchangesHow to start a return or swap a size
- Size & fitEach product page has its brand size chart
- Contact usEmail, store address and hours
Frequently asked questions
Quick answers about ordering, shipping, store pickup and returns. Still have a question? Email help@fashionamigos.com.
When is my card charged?
- At checkout your bank approves the amount, but we do not charge it yet. We check every order ourselves. Shipped orders are charged when they ship (when we buy the shipping label); store pickup orders are charged when you pick them up, unless you choose to pay at the register.
- Your bank may show the amount as "pending" until then. If we cancel the order, the hold is released automatically. How fast your bank removes a pending amount depends on the bank.
What if an item is out of stock after I order?
- We cancel the order automatically and email you. You are not charged and your card hold is released.
Can I change or cancel my order?
- Yes, until it ships. Email help@fashionamigos.com with the subject "CHANGE (your order number)" for an address, size or color change, or "CANCEL (your order number)" to cancel. Example: CHANGE (A1B2C3D4). The order number must be in the subject line.
- We cannot change an order after it ships.
How do I know my order went through?
- You see a confirmation page right after you pay, and we email you updates. Your order number is the 8-character code shown on that page.
Do I need an account to order?
- No. You check out as a guest with your e-mail address. Every order has its own private order page.
How do I check my order status?
- Open the "View your order status" link in any of our order e-mails. It shows your items, the status, tracking once it ships, and the button to start a return. Can't find the e-mail? Search for "Fashion Amigos" in your inbox and spam folder, or email us with your order number.
A size I want is sold out. Can you tell me when it's back?
- Yes. On the product page, choose the size and press "Email me when size … is back". We send one e-mail when it is back in stock, and nothing else.
Which cards do you accept?
- Visa, Mastercard, American Express and Discover, paid on Stripe's secure page. We never see or store your card number.
How is sales tax calculated?
- Sales tax is calculated from your delivery address at checkout. For store pickup it is calculated for our store's address in Oxnard, California.